Privacy Policy

Introduction

This privacy policy outlines how Only Gaming (Pty) Ltd collects, uses, and protects your personal information when you interact with our website, including when you make purchases, register, or communicate with us. We are committed to ensuring your privacy is protected in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA).

What Information Do We Collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, or fill out a form. The types of information we may collect include:

• Personal Information: Name, email address, delivery/physical address, billing address, phone number, and ID number (if required for customs or specific transactions).

• Payment Information: When you make a purchase, billing and payment details are processed by our third-party payment gateways (e.g., PayFast, Peach Payments, Ozow). We do not store full credit card details on our servers.

• Technical Usage Information: We collect information about your activity on our website, such as your IP address, browser type, device type (mobile/desktop), pages viewed, and the time spent on each page.

How Do We Use Your Information?

The information we collect from you is used for the following lawful purposes:

• To process transactions: To deliver the products you request and manage invoicing.

• To personalize your experience: To help us respond to your individual needs and product preferences.

• To improve our website: To optimize our store based on user behavior and feedback.

• Communication: To send you updates about your order status (processing, shipping, delivery).

• Marketing: With your explicit consent (opt-in), we may send periodic emails regarding new products, sales, or special offers. You may unsubscribe at any time.

Sharing and Disclosure of Information

We do not sell, trade, or transfer your personal information to outside parties. However, we do share necessary data with trusted third parties to operate our business:

• Logistics & Couriers: We share your name, physical address, and phone number with courier partners to facilitate the delivery of your goods.

• Payment Processors: Your payment data is transmitted securely to financial service providers to authorize transactions.

• Service Providers: We may share data with IT support, hosting providers, or marketing tools (e.g., Google) who assist us in operating our website, provided they agree to keep this information confidential.

• Legal Compliance: We may disclose your information if required by law or to protect our rights, property, or safety.

International Data Transfers

Some of our service providers (e.g., cloud hosting, Google Workspace) may be hosted on servers outside of South Africa. By using our website, you consent to the transfer of your personal information to these jurisdictions, understanding that we ensure these providers adhere to strict data protection standards comparable to POPIA.

Third-Party Payment Providers

By placing an order and selecting a third-party payment provider (e.g., Buy Now Pay Later services or Credit Card gateways), you acknowledge that:

• Your interaction with these providers is governed by their respective privacy policies and terms.

• Only Gaming (Pty) Ltd acts as the merchant and does not retain sensitive banking data locally.

Cookies

Yes, we use cookies. Cookies are small files transferred to your computer’s hard drive via your web browser. We use them to:

• Remember items in your shopping cart.

• Understand and save your preferences for future visits.

• Compile aggregate data about site traffic and interactions so we can offer better site experiences.

You can choose to turn off all cookies via your browser settings; however, some features of our site (like the shopping cart) may not function properly without them.

Security and Retention

We implement a variety of security measures, including SSL encryption and secure server environments, to maintain the safety of your personal information.

Data Retention: We retain your personal information only for as long as is necessary to fulfill our contractual obligations (such as warranty periods) and to comply with legal requirements (such as tax laws requiring record-keeping).

Children’s Privacy

We do not knowingly collect personal information from children under the age of 18 without the consent of a competent person (parent or legal guardian). If you are under 18, you may only use this website with the involvement of a parent or guardian.

Your Rights Under POPIA

As a data subject, you have the right to:

1. Access: Request a copy of the personal data we hold about you.

2. Correction: Request that we update or correct any inaccurate information.

3. Deletion: Request that we delete your personal information (subject to legal record-keeping requirements).

4. Objection: Object to the processing of your personal data for direct marketing purposes.

To exercise these rights, please contact our Information Officer.

Contacting Us (Information Officer)

If there are any questions regarding this privacy policy, or if you wish to exercise your rights, you may contact us using the information below:

Only Gaming (Pty) Ltd Physical Address: Unit 139 Jacana, 144 Begonia Road, Midrand 

Email: [email protected]

Information Officer: Candice Churchyard

Information Officer Email: [email protected]

How to Lodge a Complaint

If you have concerns about how your personal information is handled, you have the right to lodge a complaint with the South African Information Regulator:

• Website: https://inforegulator.org.za/

• Email: [email protected]

Changes to Our Privacy Policy

We may update our privacy policy from time to time. Any changes will be posted on this page with the updated revision date. Last Updated: 11 November 2025.